Privacy Policy

Introduction

JTENK Group Company Limited operates JTENK METALS, a metals supply, sourcing, trading, import/export and distribution business based in Kijitonyama, Kinondoni, Dar es Salaam 14113, Tanzania.

This Privacy Policy applies to personal information collected through jtengrcoltd.com , our contact and Request for Quotation forms, email correspondence, telephone calls, WhatsApp communications and other business interactions.

References to “JTENK METALS”, “JTENK”, “we”, “our” or “us” refer to JTENK Group Company Limited acting through its metals division.

Data Protection Principles

We aim to process personal information in accordance with applicable data protection requirements and responsible information-management principles.

In particular, personal information should be:

• processed lawfully, fairly and transparently;
• collected for specified and legitimate purposes;
• adequate, relevant and limited to what is reasonably necessary;
• kept accurate and updated where necessary;
• retained only for as long as reasonably required;
• protected against unauthorized access, disclosure, loss or misuse; and
• handled consistently with applicable individual rights.

Information We May Collect

The information we collect depends on how you interact with JTENK METALS.

We do not intentionally request sensitive personal information through our standard website enquiry forms unless such information is lawfully required for a particular transaction or compliance process.

How We Collect Information

Personal information may be collected when you:

• submit our Contact or Request a Quote form;
• email or telephone JTENK METALS;
• communicate with us through WhatsApp;
• request product information, specifications, CoA, SDS or technical documentation;
• request or negotiate a commercial quotation;
• place or discuss an order;
• send a purchase order or supporting document;
• interact with our website; or
• communicate with us through a business, supplier, logistics or commercial relationship.

Some technical website information may be collected automatically by our website hosting, security, analytics or cookie technologies.

How We Use Personal Information

We may use information for purposes including:

• responding to enquiries and RFQs;
• providing product and availability information;
• preparing quotations and pro forma invoices;
• communicating about specifications, grades, quantities and technical documentation;
• processing and administering commercial orders;
• coordinating shipping, delivery and logistics;
• conducting customer, supplier or transaction verification where appropriate;
• managing commercial records and correspondence;
• preventing fraud, misuse and security incidents;
• complying with legal, regulatory, customs, trade or accounting obligations;
• improving website functionality and performance; and
• maintaining and protecting our business systems.

Basis for Processing

Depending on the circumstances, personal information may be processed because it is necessary to respond to your request, take steps toward a commercial transaction, perform a contract, comply with legal obligations, support legitimate business operations, protect our systems or because consent has been provided where consent is appropriate.

Where we rely on consent, you may withdraw that consent subject to applicable legal requirements and any processing that remains necessary for another lawful purpose.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website operation, security, user experience, performance and functionality.

Cookies may include:

• essential cookies required for website functions;
• security and session cookies;
• preference or functionality cookies;
• analytics or performance cookies where used; and
• cookies created by third-party functionality embedded or linked through the website.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect parts of the website.

Sharing and Disclosure

We do not sell personal information as a standalone commercial product.

Information may be shared where reasonably necessary with:

• authorized JTENK personnel;
• suppliers and commercial partners involved in responding to a product requirement;
• freight forwarders, carriers, customs agents and logistics providers;
• banks and payment-service providers;
• website hosting, email, IT and security providers;
• professional advisers such as accountants, legal advisers or auditors;
• inspection, laboratory or certification providers where required; and
• government, regulatory, customs or law-enforcement authorities where disclosure is lawfully required.

We aim to disclose only the information reasonably necessary for the relevant purpose.

International Data Transfers

JTENK METALS serves customers and works with suppliers, logistics providers and commercial partners in Tanzania and international markets.

As a result, information connected with an enquiry or transaction may need to be communicated or processed outside Tanzania where this is necessary for sourcing, quotation, delivery, logistics, technical review, payment or transaction administration.

Where cross-border processing occurs, we aim to handle the information in accordance with applicable legal requirements and appropriate safeguards.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, commercial, accounting, security and record-keeping requirements.

Retention periods may vary depending on whether the information relates to:

• a general enquiry;
• a commercial quotation;
• an ongoing customer or supplier relationship;
• a completed or cancelled transaction;
• financial or accounting records;
• regulatory documentation; or
• a dispute, investigation or legal requirement.

Information that is no longer reasonably required may be deleted, anonymized or otherwise securely disposed of, subject to applicable obligations.

Information Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, misuse, disclosure, alteration, destruction or loss.

Measures may include controlled access, account authentication, website security controls, secure hosting practices, confidentiality obligations, backups and appropriate access restrictions.

Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have rights concerning your personal information.

To submit a privacy request, contact: info@jtengrcoltd.com .

We may need to verify your identity before responding to certain requests to protect information against unauthorized disclosure.

Business Communications and Marketing

We may contact customers, prospective customers, suppliers and other business contacts regarding an existing enquiry, quotation, order, commercial relationship or requested service.

Where promotional or marketing communications are sent, recipients may request that such communications stop by replying to the message or contacting info@jtengrcoltd.com .

Operational, contractual, security or transaction communications may still be sent where necessary even if marketing communications are declined.

Third-Party Platforms and External Links

Our website may contain links to or interact with third-party services, including WhatsApp, payment providers, map services, hosting infrastructure, social platforms or external websites.

Third parties operate under their own privacy terms and practices. JTENK METALS does not control the privacy practices of independent external websites or services.

Users should review the applicable privacy policies of third-party services before providing information directly to them.

Children’s Information

JTENK METALS is a business-to-business metals and materials supplier. Our website and commercial services are not directed to children.

We do not knowingly seek to collect personal information from children through our standard commercial enquiry processes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business processes, technology, legal requirements or data handling practices.

The “Last updated” date displayed at the top of this page identifies the current published version.

Contact Us About Privacy

To ask a question about this Privacy Policy or submit a request relating to personal information, contact JTENK METALS using the details below.

Individuals may also have the right to raise data protection concerns with the appropriate Tanzanian data protection authority where applicable.